Edward Jones
Edward Jones Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Edward Jones has a 1.4 star rating from 38 reviews and consumers are mostly dissatisfied while 67% say they would likely recommend it.
Key Takeaways for Future Customers
- Read recent Edward Jones reviews and confirm fee schedules before opening an account.
- Expect possible delays on transfers and ask about transfer fees and refund policies up front.
Negative Feedback / Risk Areas
- Frequent Edward Jones customer complaints cite high brokerage and transfer fees and unexpected charges.
- Poor customer service and reliability, account mishandling, long delays, and reports of withheld or lost funds.
- Many customers request a refund after disputes over advice, fees, or transfers.
Positive Feedback
Some customers praise replacement advisors and individual advisors for helpful service and good investment outcomes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Edward Jones has a 1.4 star rating from 38 reviews and consumers are mostly dissatisfied while 67% say they would likely recommend it.
Key Takeaways for Future Customers
- Read recent Edward Jones reviews and confirm fee schedules before opening an account.
- Expect possible delays on transfers and ask about transfer fees and refund policies up front.
Negative Feedback / Risk Areas
- Frequent Edward Jones customer complaints cite high brokerage and transfer fees and unexpected charges.
- Poor customer service and reliability, account mishandling, long delays, and reports of withheld or lost funds.
- Many customers request a refund after disputes over advice, fees, or transfers.
Positive Feedback
Some customers praise replacement advisors and individual advisors for helpful service and good investment outcomes.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Monrovia, California
Get my money out of that fraudulent company
- The service is worthless and they want their money out fast.
- Redirected to a non-local branch after contacting corporate; says they were lied to by Edward Jones.
Nothing, absolutely nothing. This is worthless, absolutely worthless.
I called the corporate center and they tried to feed me back to my local branch where it’s not even local to me. They've lied to me three different times. This is a shame. I need my money out of this place as fast as possible.
This place is a *** sham and I would never put my money with Edward Jones in my life again. Ever.
If you need more information, get a hold of me. I’ll tell you every bad thing and every lie they told me thus far.
- More lies
- Putting me in a loan charging me interest my loan has never gone down after five years
- Non employees answering phones
Preferred solution: Full refund
User's recommendation: Don’t do it Edward Jones is a sham. It’s a shame and a sham. It’s ridiculous. Their fees are ridiculous. They lied to me over and over literal lies. True lies don’t do it don’t do it don’t do it.
De Kalb, Texas
I need some funds put into my account.
I made a mistake, I thought I was contacting Edward Jones, but I accidentally called your number by mistake. I have nothing but praise, gratitude, and appreciation, for the Company, and especially my advisor (Heather Harris) and (Raelynne, and Jennifer, associates).
They are always there if I have a problem. So please disregard my Faux Pax, it was unintentional.
I called the wrong number. The associate was able to assist me. I am so grateful to Edward Jones; you are always there and willing to help.
- Helpful caring
User's recommendation: Don’t hesitate to invest with Edward Jones, they care about your future!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Serice
- Houston Advisor is rarely available.
- Video-call appointments took 19 days.
- Unanswered questions, weak stock explanations, and $50k switch costs.
Houston Advisor is never available when I need him. Last time was 19 days to make an appointment to have video call.
Ask a question on the website and it never gets answered. Bad advise on stocks - very poor explanations on how accounts work - Due to proprietary funds (which i was not told about beforehand it would cost me 50k to switch brokerages !
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mission, Kansas
TAKEN ADVANTAGE OF
- Account frozen after father's death, but activity continued.
- There was no POA or trade authorization.
- Account reportedly lost 500k in one month.
ME AND MY DAUGHTER ARE BENEFICIARIES OF MY FATHERS TRUST AFTER HE PASSED AWAY THE FINANCIAL ADVISOR SAID THE ACCOUNT WAS FROZEN , AFTER LOOKING AT THE MONTHLY STATEMENTS THERE STILL WAS ACTIVITY GOING ON WITH THE ACCOUNT WITH NO POWER OF ATTORNEY IN PLACE , AND NO TRADE AUTHORIZATION ,THEY STONEWALLED US INTO THINKING THEIR INHOUSE TRUST DEPARTMENT WOULD ADMINISTER THE TRUST , SAYINGS IT WOULD TAKE A MONTH BEFORE THEY MADE THEIR DECISION, IN WHICH THE ACCOUNT SUDDENLY LOST 500,000 IN ONE MONTHS TIME , THEY'RE CROOKS, PEOPLE WOULD BE CRAZY TO DO BUSINESS COMPANY
Preferred solution: Full refund
User's recommendation: IF YOUR A EXISTING CUSTOMER, PULL YOUR MONEY OUT NOW AND GO SOMEWHERE ELSE, IF THEY SOLICATATE YOU , RUN AS FAST *** YOU CAN FROM THESE PEOPLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount relocated
- Inform 30-year accounts before transferring them.
- They should have a good reason for the change.
- I will move all accounts away from you.
Call and inform their 30-year accounts before just dumping them off to anybody they can find in any town. They should have a good reason why. I personally will try to move all accounts away from you, not only mine but everyone I know.
User's recommendation: Stay away from Ed jones
Central, South Carolina
Question about accounts
- Local EJ branch closed; corporate support couldn't fix it and directed to the local EJ office, which resolved the issue the following Monday.
My local branch was closed. I called to find out how to get all my accounts be displayed in the Edward Jones app.
I was told by corporate customer support that they could not fix the problem. I was told that I had to contact my local EJ office.
I made that call the following Monday. My local office was able to resolve the issue.
User's recommendation: EJ is always eager to help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
Checklist almost every penny I put in 23 years ago.
They screwed me. lost every dime no service. Rep always change...no service, no help, no gains in 23 years just a common thief.
- Then they screw you out of every penny
User's recommendation: Use different broker or representative because no contact no service just crooks
Rip off to high fees dishonest company 1 out of 10 a 1
- They charge fees and limit discussion.
- They refused the money market transfer to Thrivent, and I liquidated and owe taxes on the interest.
The company sucks; it's there to take your money in fees and you never get to gather and talk. I went to transfer my money market to Thrivent; they wouldn't do it, so I liquidated and now they've screwed me, so now I have to pay taxes on the interest I made.
- Fees dishonesty
Preferred solution: The money back I have to pay in interest back to the federal government
User's recommendation: Thrivent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck
- Invested 25 years and lost money.
- An Austin rep offered a 20-30 year plan of 50k-100k.
- It consumed all funds plus a fee and pushed me out.
None they refuse to respons
Invested for 25 years and you all lost my money,
Thanks for the 100 bucks oh yeah, you thieves charged a fee < $100. Someone needs to be held accountable.
And, some decent resolve. Our mutual fund at employer makes 14 to 25 % every year. Washington mutual fund class 3. Also a 403b annuity and has averaged 9% since 1984.
Your rep.
In Austin Texas met me at a restaurant, went to his office and said here is a great investment hold it for 20 to 30 years, should be 50k to 100k. It took every penny plus a fee in the *** while pushing me out the door.
User's recommendation: Stay away from Edward Jones. They advise poorly and effect my planning of 25 years. Crooks!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount miss handling
- Lack of account management and repeated changes.
- 5–6 money-move requests.
- Address changes were not handled, causing a 10% dividend loss.
Lack of account management Ask for account changes on a different occasions for the same account. I must have made at least 5 or 6 requests for money to be moved in.
My address changed And My money moved Money So I could benefit from the accounts if they would have changed them when I asked. I must a lost 10% of my dividend.
Because they could not figure out how to change someone's Mailing accounts address. Or what's account I asked them to change my money into
User's recommendation: Watch your account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Myrtle Beach, South Carolina
Trying to find my money
- 12 years ago I had an Edward Jones IRA funded by employer match that closed.
- Edward Jones says no record of an account; the broker retired.
They're still saying they can't locate the retirement plan that I paid into for 5 years.
12 years ago I worked at a company who matched my contributions in into a IRA with Edward Jones.. I moved, that company closed doors and closed the account.
3 yrs ago the broker retired im told.
Now I'm trying to check on it and Edward Jones says they can't find me in their system as ever having an account.. Where's my money?
- Poor record keeping or straight theft
Preferred solution: Full refund
User's recommendation: Apparently this company isn't as legitimate as I thought
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked account
- Account was locked after I closed it.
- I receive notices and can't access tax information; please keep the account open until I obtain my tax info.
Account has been locked since I closed the account. I get notices of reports and will be unable to get my tax information.
I need the account left open until I get my tax information. Will you help me?
Preferred solution: Access to tax information
Lenexa, Kansas
MISS INFORMED ABOUT ACCOUNTS
- Father died; account frozen by daughter's attorney.
- Account over a million; months to appoint a trustee; funds lost; access denied.
Father passed away , the financial advisor told me the account was frozen because my daughter's attorney called and tried acting like the trustee of the account, so the account was well over million , couple months went by before a trustee was put in place , and several hundreds of thousands where lost, monthly statements still showing activity, and I was the trusted contact which was told they couldn't share any information with me
User's recommendation: RUN AWAY
Guanajuato City, Guanajuato
Invest
Have someone that wants to invest? has money in different bank but he's from mexico can you still invest ,in Edward Jones?
Cash equity advisor position entry level
- Seeking entry-level, immediate-hire; willing to relocate from Colorado to California.
- Cash is king; shows net worth in small amounts ($20–$100) with larger items like mortgage and debts.
Called for entry level position acquisition for immediate hire for relocation from Colorado to California cash is king and clients visually being able to see there net worth counted from 20$ to 100$ against house mortgage leans debt bank holdings stock bonds dividends is easier to understand if you can see smaller amounts of wealth against the larger
User's recommendation: Get a job and enjoy your future
I want to change my advisor
I want to change financial advisor. I would like to change my Edward Jones advisor. It's time for me to choose another office to handle my portfolio.
About
Edward Jones is a leader in the financial services industry. The company has served nearly 7 million investor customers so far. Operating as the Jones Financial Companies subsidiary with the headquarters based in St. Louis, Missouri, the company has been in the market since 1922. Edward Jones maintains 16,000 offices throughout the United States and Canada. In 1998, the company expanded its operations to England. Among the products offered by the company are securities and insurance policies, mutual funds and a range of investment banking services. Edward Jones operates a television studio which enables live interviews with the company's leaders, market strategists and equity analysts.
Edward Jones is ranked 833 out of 5731 in Financial Services category
USA
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I used this guy from EJ thinking that he'd keep my money safe while I made some major changes in my life. The pages and pages of a statement every month are a waste of time and their way of saying that they're important.
No download or way one can just get the gains or losses in each investment. The neighborhood Bank does that! When you talk to your so called advisor about it, he just talks it away. And last but not least, there are only 3 portfolios you can be in.
You can't direct them to buy a certain equity. They're not into purchasing and selling Crypto.
Oh maybe through ETF. Oh and all of those Mutual Funds are in need or directly owned by EJ.