Talha Kbt

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Verified Reviewer
| map-marker Katy, Texas

Customer Serice

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Houston Advisor is never available when I need him. Last time was 19 days to make an appointment to have video call.

Ask a question on the website and it never gets answered. Bad advise on stocks - very poor explanations on how accounts work - Due to proprietary funds (which i was not told about beforehand it would cost me 50k to switch brokerages !

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User's recommendation: Stay away

steve G Qir

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Verified Reviewer
| map-marker Mission, Kansas

TAKEN ADVANTAGE OF

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Edward Jones - TAKEN ADVANTAGE OF

ME AND MY DAUGHTER ARE BENEFICIARIES OF MY FATHERS TRUST AFTER HE PASSED AWAY THE FINANCIAL ADVISOR SAID THE ACCOUNT WAS FROZEN , AFTER LOOKING AT THE MONTHLY STATEMENTS THERE STILL WAS ACTIVITY GOING ON WITH THE ACCOUNT WITH NO POWER OF ATTORNEY IN PLACE , AND NO TRADE AUTHORIZATION ,THEY STONEWALLED US INTO THINKING THEIR INHOUSE TRUST DEPARTMENT WOULD ADMINISTER THE TRUST , SAYINGS IT WOULD TAKE A MONTH BEFORE THEY MADE THEIR DECISION, IN WHICH THE ACCOUNT SUDDENLY LOST 500,000 IN ONE MONTHS TIME , THEY'RE CROOKS, PEOPLE WOULD BE CRAZY TO DO BUSINESS COMPANY

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Preferred solution: Full refund

User's recommendation: IF YOUR A EXISTING CUSTOMER, PULL YOUR MONEY OUT NOW AND GO SOMEWHERE ELSE, IF THEY SOLICATATE YOU , RUN AS FAST *** YOU CAN FROM THESE PEOPLE

Dennis J Qyd

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Verified Reviewer

Account relocated

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Call and inform their 30-year accounts before just dumping them off to anybody they can find in any town. They should have a good reason why. I personally will try to move all accounts away from you, not only mine but everyone I know.

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User's recommendation: Stay away from Ed jones

Anonymous
map-marker Central, South Carolina

Question about accounts

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My local branch was closed. I called to find out how to get all my accounts be displayed in the Edward Jones app.

I was told by corporate customer support that they could not fix the problem. I was told that I had to contact my local EJ office.

I made that call the following Monday. My local office was able to resolve the issue.

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User's recommendation: EJ is always eager to help.

Joseph P Rwi

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Verified Reviewer
| map-marker Springfield, Missouri

Checklist almost every penny I put in 23 years ago.

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They screwed me. lost every dime no service. Rep always change...no service, no help, no gains in 23 years just a common thief.

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Loss:
$1111
Cons:
  • Then they screw you out of every penny

User's recommendation: Use different broker or representative because no contact no service just crooks

Erik F Kva

Rip off to high fees dishonest company 1 out of 10 a 1

The company sucks; it's there to take your money in fees and you never get to gather and talk. I went to transfer my money market to Thrivent; they wouldn't do it, so I liquidated and now they've screwed me, so now I have to pay taxes on the interest I made.

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Loss:
$350
Cons:
  • Fees dishonesty

Preferred solution: The money back I have to pay in interest back to the federal government

User's recommendation: Thrivent

Corrigan Cli

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Verified Reviewer
| map-marker Cape May Court House, New Jersey

Account miss handling

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Lack of account management Ask for account changes on a different occasions for the same account. I must have made at least 5 or 6 requests for money to be moved in.

My address changed And My money moved Money So I could benefit from the accounts if they would have changed them when I asked. I must a lost 10% of my dividend.

Because they could not figure out how to change someone's Mailing accounts address. Or what's account I asked them to change my money into

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User's recommendation: Watch your account

Joseph P Rwi

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Verified Reviewer
| map-marker Casper, Wyoming

Check

Invested for 25 years and you all lost my money,

Thanks for the 100 bucks oh yeah, you thieves charged a fee < $100. Someone needs to be held accountable.

And, some decent resolve. Our mutual fund at employer makes 14 to 25 % every year. Washington mutual fund class 3. Also a 403b annuity and has averaged 9% since 1984.

Your rep.

In Austin Texas met me at a restaurant, went to his office and said here is a great investment hold it for 20 to 30 years, should be 50k to 100k. It took every penny plus a fee in the *** while pushing me out the door.

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User's recommendation: Stay away from Edward Jones. They advise poorly and effect my planning of 25 years. Crooks!!!

Justin G Mzx

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Verified Reviewer
| map-marker Myrtle Beach, South Carolina

Trying to find my money

12 years ago I worked at a company who matched my contributions in into a IRA with Edward Jones.. I moved, that company closed doors and closed the account.

3 yrs ago the broker retired im told.

Now I'm trying to check on it and Edward Jones says they can't find me in their system as ever having an account.. Where's my money?

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Loss:
$10000
Cons:
  • Poor record keeping or straight theft

Preferred solution: Full refund

User's recommendation: Apparently this company isn't as legitimate as I thought

Melba M Age

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Verified Reviewer

Locked account

Account has been locked since I closed the account. I get notices of reports and will be unable to get my tax information.

I need the account left open until I get my tax information. Will you help me?

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Preferred solution: Access to tax information

Anonymous
map-marker Lenexa, Kansas

MISS INFORMED ABOUT ACCOUNTS

Father passed away , the financial advisor told me the account was frozen because my daughter's attorney called and tried acting like the trustee of the account, so the account was well over million , couple months went by before a trustee was put in place , and several hundreds of thousands where lost, monthly statements still showing activity, and I was the trusted contact which was told they couldn't share any information with me

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User's recommendation: RUN AWAY

Anonymous
map-marker Guanajuato City, Guanajuato

Invest

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Have someone that wants to invest? has money in different bank but he's from mexico can you still invest ,in Edward Jones?

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Rukiya Bxu

Cash equity advisor position entry level

Called for entry level position acquisition for immediate hire for relocation from Colorado to California cash is king and clients visually being able to see there net worth counted from 20$ to 100$ against house mortgage leans debt bank holdings stock bonds dividends is easier to understand if you can see smaller amounts of wealth against the larger

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User's recommendation: Get a job and enjoy your future

Gregory R Wpb

I want to change my advisor

I want to change financial advisor. I would like to change my Edward Jones advisor. It's time for me to choose another office to handle my portfolio.

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Anonymous
map-marker Akron, Ohio

Bad financial advising

I have had an account at a Edward Jones since 1995 but recently moved my account to another firm due to the fact that recently in the last few years I kept getting a new financial advisor. The last advisor that I had never contacted me.

I just received a letter stating who she was. I followed up with my own research and found out that she has an English degree and I also found out she is currently having an affair with the manager in her office who use to be my advisor.

Would you want her to manager your account? I certainly would not!

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Reason of review:
Poor customer service
Earl D Sjb

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Verified Reviewer
| map-marker Hoopeston, Illinois

Refuse to sell CDs

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I wanted to buy 2 different amounts of CDs and he said they would combine them. I said I didn't want them combined into 1.

Then 1 agreed to buy 1 CD at the higher amount I wanted, and he refused to do that. I will be talking to a lawyer about filing a lawsuit.

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Preferred solution: Apology

About

Summary

Edward Jones is a leader in the financial services industry. The company has served nearly 7 million investor customers so far. Operating as the Jones Financial Companies subsidiary with the headquarters based in St. Louis, Missouri, the company has been in the market since 1922. Edward Jones maintains 16,000 offices throughout the United States and Canada. In 1998, the company expanded its operations to England. Among the products offered by the company are securities and insurance policies, mutual funds and a range of investment banking services. Edward Jones operates a television studio which enables live interviews with the company's leaders, market strategists and equity analysts.

Edward Jones reviews and complaints

Edward Jones is ranked 683 out of 4798 in Financial Services category

Area Served

USA

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