175 Edward Jones Reviews | edwardjones.com @ PissedConsumer

Justin G Mzx

Justin G Mzx |

Myrtle Beach, South Carolina

Trying to find my money

Mar 23, 2024

12 years ago I worked at a company who matched my contributions in into a IRA with Edward Jones.. I moved, that company closed doors and closed the account. 3 yrs ago the broker retired im told. Now I'm trying to check on it and Edward Jones says they can't find me in their system as ever having an account.. Where's my money?

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Loss:

$10000

Cons:

Poor record keeping or straight theft

Preferred solution: Full refund

User's recommendation: Apparently this company isn't as legitimate as I thought

steve G Qir

steve G Qir |

Mission, Kansas

TAKEN ADVANTAGE OF

Jan 31, 2024

1.0

ME AND MY DAUGHTER ARE BENEFICIARIES OF MY FATHERS TRUST AFTER HE PASSED AWAY THE FINANCIAL ADVISOR SAID THE ACCOUNT WAS FROZEN , AFTER LOOKING AT THE MONTHLY STATEMENTS THERE STILL WAS ACTIVITY GOING ON WITH THE ACCOUNT WITH NO POWER OF ATTORNEY IN PLACE , AND NO TRADE AUTHORIZATION ,THEY STONEWALLED US INTO THINKING THEIR INHOUSE TRUST DEPARTMENT WOULD ADMINISTER THE TRUST , SAYINGS IT WOULD TAKE A MONTH BEFORE THEY MADE THEIR DECISION, IN WHICH THE ACCOUNT SUDDENLY LOST 500,000 IN ONE MONTHS TIME , THEY'RE CROOKS, PEOPLE WOULD BE CRAZY TO DO BUSINESS COMPANY

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Preferred solution: Full refund

User's recommendation: IF YOUR A EXISTING CUSTOMER, PULL YOUR MONEY OUT NOW AND GO SOMEWHERE ELSE, IF THEY SOLICATATE YOU , RUN AS FAST *** YOU CAN FROM THESE PEOPLE

Corrigan Cli

Corrigan Cli |

Cape May Court House, New Jersey

Account miss handling

Feb 22, 2024

1.5

Lack of account management Ask for account changes on a different occasions for the same account. I must have made at least 5 or 6 requests for money to be moved in. My address changed And My money moved Money So I could benefit from the accounts if they would have changed them when I asked. I must a lost 10% of my dividend. Because they could not figure out how to change someone's Mailing accounts address. Or what's account I asked them to change my money into

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User's recommendation: Watch your account

Melba M Age

Locked account

Feb 02, 2024

Account has been locked since I closed the account. I get notices of reports and will be unable to get my tax information. I need the account left open until I get my tax information. Will you help me?

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Preferred solution: Access to tax information

Anonymous

Guest-5622384

Lenexa, Kansas

MISS INFORMED ABOUT ACCOUNTS

Feb 14, 2024

Father passed away , the financial advisor told me the account was frozen because my daughter's attorney called and tried acting like the trustee of the account, so the account was well over million , couple months went by before a trustee was put in place , and several hundreds of thousands where lost, monthly statements still showing activity, and I was the trusted contact which was told they couldn't share any information with me

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User's recommendation: RUN AWAY

Anonymous

Guest-5501946

Guanajuato City, Guanajuato

Invest

Jan 06, 2024

4.0

Have someone that wants to invest? has money in different bank but he's from mexico can you still invest ,in Edward Jones?

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Rukiya Bxu

Cash equity advisor position entry level

Nov 25, 2023

Called for entry level position acquisition for immediate hire for relocation from Colorado to California cash is king and clients visually being able to see there net worth counted from 20$ to 100$ against house mortgage leans debt bank holdings stock bonds dividends is easier to understand if you can see smaller amounts of wealth against the larger

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User's recommendation: Get a job and enjoy your future

Gregory R Wpb

I want to change my advisor

Sep 04, 2023

I want to change financial advisor. I would like to change my Edward Jones advisor. It's time for me to choose another office to handle my portfolio.

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Anonymous

Guest-573674

Akron, Ohio

Bad financial advising

Dec 23, 2014

I have had an account at a Edward Jones since 1995 but recently moved my account to another firm due to the fact that recently in the last few years I kept getting a new financial advisor. The last advisor that I had never contacted me. I just received a letter stating who she was. I followed up with my own research and found out that she has an English degree and I also found out she is currently having an affair with the manager in her office who use to be my advisor. Would you want her to manager your account? I certainly would not!

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Reason of review:

Poor customer service

Earl D Sjb

Earl D Sjb |

Hoopeston, Illinois

Refuse to sell CDs

Jan 05, 2023

1.0

I wanted to buy 2 different amounts of CDs and he said they would combine them. I said I didn't want them combined into 1. Then 1 agreed to buy 1 CD at the higher amount I wanted, and he refused to do that. I will be talking to a lawyer about filing a lawsuit.

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Preferred solution: Apology

Janet S Hyw

Edward Jones has made money all the way on every little thing they have given me daddy investment advice I hate Edward Jones

Oct 26, 2022

1.0

I had borrowed cash from my Edward Jones account when I paid it off I didnt realize I got a fee from Edward Jones to borrow money from my account a fee to manage the borrowed money from my account I paid myself back interest on the account and then they took more money out when I paid myself back Ive lost money borrowing money from my own account by using Edward Jones all they did was fleece me. I sold some stock and wanted to put it into another company that gave me a 4% rate of interest solid company commodity Id had the stock for 60 years my young Edward Jones advisor told me no no no you dont want to buy that stock you want to put that money back into this other stock Which she convinced me to do and this stock has a poor rate of return and the other company is strong its been strong for 100 years its consistent and Id like to ring my neck for listening to this kid who gave me bad advice. She also convinced me to put multiple thousands in to Activision that pays nothing out there are no dividends in Activision she said the stock is going up to $200 a share once again stupid kid bad advice now if I want to move that stock that has lost money to put it into a stock paying a dividend Edward Jones once again dips into the well they pay themselves on their own bad advice and then they pay someone else to actually make that investment trade its called payment for order flow they say they know that this is how its done and everyone does it now but it was invented by Bernie Madoff to flees customers and everyone all investment companies thought wow this is a great way to skim more money off of the small little customer so they all got on board with us Bernie Madoff remember this is how your investment firms treat you this is how Edward Jones treats you think about it.

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Loss:

$500

Pros:

It holds your account

Cons:

Bad agent huge fees

Preferred solution: Full refund

User's recommendation: Bernie Madoff remember this is how your investment firms treat you this is how Edward Jones treats you think about it.

1 comment

Guest-2270023

Oct 26, 2022

Punctuation : learn it, live it, remember it.

Helpful

Anonymous

Guest-3960557

Olympia, Washington

Ageism against older single women

Sep 14, 2022

1.2

Every time I go in to talk to my advisorAs a single older woman I feel like Im being mansplained to and talked down to. I go in with a clear plan and when I leave nothing has happened except what THEY want to happen Im done- Im taking my money out. Oh and because I am a retired federal employee they want me to put my TSP money into their hands Thats not gonna *** happen and I told him that the last time I saw him!!

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Rick C Lez

Greenville, South Carolina

Service

Dec 08, 2021

1.8

Was an Edward Jones client for almost six years and recently closed out me account do to poor and pretty much non existent communication with my advisor. Even the closing out process was difficult since I could not discuss with my advisor and was handled by office personal reluctantlydo not use if my experience is an example

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Pros:

Replacement advisor

Cons:

P00r comminication

Andy M Dcp

Andy M Dcp |

Fridley, Minnesota

Took mothers money for nursing care and won’t release to pay the bills

Jul 28, 2021

1.0

This company is awful. Dont give them your money. They took my mothers money and collected fees for two years before deciding that I needed guardianship to manage my mothers money. Al I have done is pay her bills. Now I have to pay thousands in lawyer fees to get guardianship. The sad thing is, she is running out of money. Before I was convinced to move my mothers money to Edward Jones, I had complete control of her dwindling money supply. Edward Jones is using legal maneuvers that they should have confirmed due diligence before taking her money over two years ago.

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Loss:

$10000

Cons:

Bad services and decietful practices
Pushy attitude
Too expensive

Preferred solution: Release my mothers money for pay for the attorney to acquire guardianship.

1 comment

Guest-2040244

Jul 28, 2021

I had the same issue. I now manage my own money vs using these types of brokers. Sorry to hear about your mom.

Patricia CHavez

The transferring of my accounts to another financial advisor without being advised of the transfer and to whom my accounts were transferred to.

Aug 30, 2021

1.7

Updated by user Nov 10, 2021

Have not heard anything as to the status of my complaint! Would appreciate some kind of feedback as to what has transpired to resolve my issue.

It appears that Edward Jones is not exactly all it claims to be. A response would be appreciated.

Updated by user Sep 30, 2021

The only person whom I have had any contact with is Jon Wallin, the broker that Krystie Wear transferred my accounts to. All my efforts to obtain another broker closer to where I live in New Mexico have been futile which I feel is in part to the role Krystie played in...

Original review Aug 30, 2021

I have been in the process of transferring my account with Krystie Wear my financial advisor in T or C, NM to another financial advisor due to personal reasons to a financial advisor of my choosing. I spoke with a financial advisor that was willing to take my accounts in Las Cruces, NM this morning only to receive a phone call from their office informing me that my accounts had been transferred to a financial advisor of their (Krystie Wear) choosing.

I find it appalling that Edward Jones would transfer my accounts to someone whom I know nothing about and have never even spoken to the person in question (John Walin). I would appreciate an explanation.

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Preferred solution: Let the company propose a solution

Patricia CHavez

Dissatisfied with how my accounts were handled

Aug 30, 2021

I have been in the process of transferring my accounts from my current financial advisor (Krystie Wear) in T or C, to someone in Las Cruces, NM. Found someone who would assume managing my accounts in Las Cruces, NM only to receive a call from their office informing me that my accounts were being handled by a different financial advisor, someone I have not researched or even spoken to. Is it Edward Jones practice for one financial advisor to just transfer accounts to another financial advisor or of their choosing and not even inform the client that the transfer has been done or when? I would appreciate an explanation of this process.

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Pros:

Replacement advisor

Preferred solution: Let the company propose a solution

Contact Information

Website:

www.edwardjones.com

Mailing Address:

12555 Manchester Road

St. Louis County, Missouri 63131

United States

Phone:

(800) 803-3333

Contact Edward Jones Customer Service

How satisfied are the customers?

Check customer satisfaction score and preferences. Find out what customers truly think and feel about the company, product, or service.

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About

Summary

Edward Jones is a leader in the financial services industry. The company has served nearly 7 million investor customers so far. Operating as the Jones Financial Companies subsidiary with the headquarters based in St. Louis, Missouri, the company has been in the market since 1922. Edward Jones maintains 16,000 offices throughout the United States and Canada. In 1998, the company expanded its operations to England. Among the products offered by the company are securities and insurance policies, mutual funds and a range of investment banking services. Edward Jones operates a television studio which enables live interviews with the company's leaders, market strategists and equity analysts.

Edward Jones is ranked 665 out of 3935 in Financial Services category

Area Served

USA

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Edward Jones

Edward Jones Overview

Media from reviews

Top Edward Jones Reviews

"Invest"

"Account miss handling"

Trying to find my money

TAKEN ADVANTAGE OF

Account miss handling

Locked account

MISS INFORMED ABOUT ACCOUNTS

Invest

Cash equity advisor position entry level

I want to change my advisor

Bad financial advising

Refuse to sell CDs

Edward Jones has made money all the way on every little thing they have given me daddy investment advice I hate Edward Jones

Ageism against older single women

Service

Took mothers money for nursing care and won’t release to pay the bills

The transferring of my accounts to another financial advisor without being advised of the transfer and to whom my accounts were transferred to.

Dissatisfied with how my accounts were handled

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