Corrigan Cli

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Verified Reviewer
| map-marker Cape May Court House, New Jersey

Account miss handling

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Lack of account management Ask for account changes on a different occasions for the same account. I must have made at least 5 or 6 requests for money to be moved in. My address changed And My money moved Money So I could benefit from the accounts if they would have changed them when I asked. I must a lost 10% of my dividend. Because they could not figure out how to change someone's Mailing accounts address. Or what's account I asked them to change my money into
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User's recommendation: Watch your account

steve G Qir

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Verified Reviewer
| map-marker Mission, Kansas

TAKEN ADVANTAGE OF

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Edward Jones - TAKEN ADVANTAGE OF
ME AND MY DAUGHTER ARE BENEFICIARIES OF MY FATHERS TRUST AFTER HE PASSED AWAY THE FINANCIAL ADVISOR SAID THE ACCOUNT WAS FROZEN , AFTER LOOKING AT THE MONTHLY STATEMENTS THERE STILL WAS ACTIVITY GOING ON WITH THE ACCOUNT WITH NO POWER OF ATTORNEY IN PLACE , AND NO TRADE AUTHORIZATION ,THEY STONEWALLED US INTO THINKING THEIR INHOUSE TRUST DEPARTMENT WOULD ADMINISTER THE TRUST , SAYINGS IT WOULD TAKE A MONTH BEFORE THEY MADE THEIR DECISION, IN WHICH THE ACCOUNT SUDDENLY LOST 500,000 IN ONE MONTHS TIME , THEY'RE CROOKS, PEOPLE WOULD BE CRAZY TO DO BUSINESS COMPANY
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Preferred solution: Full refund

User's recommendation: IF YOUR A EXISTING CUSTOMER, PULL YOUR MONEY OUT NOW AND GO SOMEWHERE ELSE, IF THEY SOLICATATE YOU , RUN AS FAST *** YOU CAN FROM THESE PEOPLE

Melba M Age

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Verified Reviewer

Locked account

Account has been locked since I closed the account. I get notices of reports and will be unable to get my tax information. I need the account left open until I get my tax information. Will you help me?
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Preferred solution: Access to tax information

Anonymous
map-marker Lenexa, Kansas

MISS INFORMED ABOUT ACCOUNTS

Father passed away , the financial advisor told me the account was frozen because my daughter's attorney called and tried acting like the trustee of the account, so the account was well over million , couple months went by before a trustee was put in place , and several hundreds of thousands where lost, monthly statements still showing activity, and I was the trusted contact which was told they couldn't share any information with me
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User's recommendation: RUN AWAY

Anonymous
map-marker Guanajuato City, Guanajuato

Invest

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Have someone that wants to invest? has money in different bank but he's from mexico can you still invest ,in Edward Jones?
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Rukiya Bxu

Cash equity advisor position entry level

Called for entry level position acquisition for immediate hire for relocation from Colorado to California cash is king and clients visually being able to see there net worth counted from 20$ to 100$ against house mortgage leans debt bank holdings stock bonds dividends is easier to understand if you can see smaller amounts of wealth against the larger
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User's recommendation: Get a job and enjoy your future

Gregory R Wpb

I want to change my advisor

I want to change financial advisor. I would like to change my Edward Jones advisor. It's time for me to choose another office to handle my portfolio.
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Anonymous
map-marker Akron, Ohio

Bad financial advising

I have had an account at a Edward Jones since 1995 but recently moved my account to another firm due to the fact that recently in the last few years I kept getting a new financial advisor. The last advisor that I had never contacted me. I just received a letter stating who she was. I followed up with my own research and found out that she has an English degree and I also found out she is currently having an affair with the manager in her office who use to be my advisor. Would you want her to manager your account? I certainly would not!
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Reason of review:
Poor customer service
Earl D Sjb

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Verified Reviewer
| map-marker Hoopeston, Illinois

Refuse to sell CDs

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I wanted to buy 2 different amounts of CDs and he said they would combine them. I said I didn't want them combined into 1. Then 1 agreed to buy 1 CD at the higher amount I wanted, and he refused to do that. I will be talking to a lawyer about filing a lawsuit.
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Preferred solution: Apology

Janet S Hyw

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Verified Reviewer

Edward Jones has made money all the way on every little thing they have given me daddy investment advice I hate Edward Jones

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I had borrowed cash from my Edward Jones account when I paid it off I didnt realize I got a fee from Edward Jones to borrow money from my account a fee to manage the borrowed money from my account I paid myself back interest on the account and then they took more money out when I paid myself back Ive lost money borrowing money from my own account by using Edward Jones all they did was fleece me. I sold some stock and wanted to put it into another company that gave me a 4% rate of interest solid company commodity Id had the stock for 60 years my young Edward Jones advisor told me no no no you dont want to buy that stock you want to put that money back into this other stock Which she convinced me to do and this stock has a poor rate of return and the other company is strong its been strong for 100 years its consistent and Id like to ring my neck for listening to this kid who gave me bad advice. She also convinced me to put multiple thousands in to Activision that pays nothing out there are no dividends in Activision she said the stock is going up to $200 a share once again stupid kid bad advice now if I want to move that stock that has lost money to put it into a stock paying a dividend Edward Jones once again dips into the well they pay themselves on their own bad advice and then they pay someone else to actually make that investment trade its called payment for order flow they say they know that this is how its done and everyone does it now but it was invented by Bernie Madoff to flees customers and everyone all investment companies thought wow this is a great way to skim more money off of the small little customer so they all got on board with us Bernie Madoff remember this is how your investment firms treat you this is how Edward Jones treats you think about it.

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Loss:
$500
Pros:
  • It holds your account
Cons:
  • Bad agent huge fees

Preferred solution: Full refund

User's recommendation: Bernie Madoff remember this is how your investment firms treat you this is how Edward Jones treats you think about it.

1 comment
Guest

Punctuation : learn it, live it, remember it.

Anonymous
map-marker Olympia, Washington

Ageism against older single women

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Every time I go in to talk to my advisorAs a single older woman I feel like Im being mansplained to and talked down to. I go in with a clear plan and when I leave nothing has happened except what THEY want to happen Im done- Im taking my money out. Oh and because I am a retired federal employee they want me to put my TSP money into their hands Thats not gonna *** happen and I told him that the last time I saw him!!
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Rick C Lez
map-marker Greenville, South Carolina

Service

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Was an Edward Jones client for almost six years and recently closed out me account do to poor and pretty much non existent communication with my advisor. Even the closing out process was difficult since I could not discuss with my advisor and was handled by office personal reluctantlydo not use if my experience is an example
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Pros:
  • Replacement advisor
Cons:
  • P00r comminication
Andy M Dcp

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Verified Reviewer
| map-marker Fridley, Minnesota

Took mothers money for nursing care and won’t release to pay the bills

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This company is awful. Dont give them your money. They took my mothers money and collected fees for two years before deciding that I needed guardianship to manage my mothers money. Al I have done is pay her bills. Now I have to pay thousands in lawyer fees to get guardianship. The sad thing is, she is running out of money. Before I was convinced to move my mothers money to Edward Jones, I had complete control of her dwindling money supply. Edward Jones is using legal maneuvers that they should have confirmed due diligence before taking her money over two years ago.
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Loss:
$10000
Cons:
  • Too expensive
  • Bad services and decietful practices
  • Pushy attitude

Preferred solution: Release my mothers money for pay for the attorney to acquire guardianship.

1 comment
Guest

I had the same issue. I now manage my own money vs using these types of brokers. Sorry to hear about your mom.

Patricia CHavez

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Verified Reviewer

The transferring of my accounts to another financial advisor without being advised of the transfer and to whom my accounts were transferred to.

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Updated by user Nov 10, 2021

Have not heard anything as to the status of my complaint! Would appreciate some kind of feedback as to what has transpired to resolve my issue.

It appears that Edward Jones is not exactly all it claims to be. A response would be appreciated.

Updated by user Sep 30, 2021

The only person whom I have had any contact with is Jon Wallin, the broker that Krystie Wear transferred my accounts to. All my efforts to obtain another broker closer to where I live in New Mexico have been futile which I feel is in part to the role Krystie played in...

Original review Aug 30, 2021
I have been in the process of transferring my account with Krystie Wear my financial advisor in T or C, NM to another financial advisor due to personal reasons to a financial advisor of my choosing. I spoke with a financial advisor that was willing to take my accounts in Las Cruces, NM this morning only to receive a phone call from their office informing me that my accounts had been transferred to a financial advisor of their (Krystie Wear) choosing.

I find it appalling that Edward Jones would transfer my accounts to someone whom I know nothing about and have never even spoken to the person in question (John Walin). I would appreciate an explanation.
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Preferred solution: Let the company propose a solution

Patricia CHavez

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied with how my accounts were handled

I have been in the process of transferring my accounts from my current financial advisor (Krystie Wear) in T or C, to someone in Las Cruces, NM. Found someone who would assume managing my accounts in Las Cruces, NM only to receive a call from their office informing me that my accounts were being handled by a different financial advisor, someone I have not researched or even spoken to. Is it Edward Jones practice for one financial advisor to just transfer accounts to another financial advisor or of their choosing and not even inform the client that the transfer has been done or when? I would appreciate an explanation of this process.
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Pros:
  • Replacement advisor

Preferred solution: Let the company propose a solution

Rodnesha Ysz

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Verified Reviewer
| map-marker Princeton, New Jersey

Edward Jones Trustee

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Edward Jones Trustee

Do not put your money with Edward Jones Trust. The trustees they hire are always on vacation or work a 3-day week.

They are not there when you need them, which delays the resolution of your problem. They also do not inform you of any changes i.e., whom to contact (with change of trustees) or explain their regulations to you and your beneficiaries upon the beginning of the trust.

Here is an example of how bad they are: (copied and pasted from an email their trustee recently sent:) "If needed the trust could pay for an attorney to advise us, as the trustee, of your benefits eligibility, and could consider a distribution to you to consult your own legal counsel for a similar purpose". Please let me know if you have any questions. Thanks, Vicki Windler, CTFASenior Trust OfficerEdward Jones Trust CompanyP O Box 66916St.

Louis, MO 63166-****Phone: (855) 894-****Fax: (877) 357-****

Re. her sentence: "If needed, the trust could pay for an attorney to advise us, as the trustee, of your benefits eligibility, and could consider a distribution to you to consult your own legal counsel for a similar purpose."

She wants the trust to pay for an attorney to represent her interest and to explain the entire contents of the trust? She wants to get the money from my husband's trust in order to be advised. The advice to help the trustees should not be coming from the trust fund.

There are many more problems with them.

Delaney Haley is Trust Administration Leader in Edward Jones Trust in Missouri.

My husband is the beneficiary of the trust fund. I do not get any compensation from it. I do not get medical and daily expenses from it. But they insist in their letter that I should also divulge my financial situation with them.

This is not legal. They have no right to force me to tell them whether or not I am on public assistance or receiving SSI since I am not a beneficiary. Right there, you see how bad they are. Please do not put your hard earned money with Edward Jones Trust.

Please email me about your concerns with Edward Jones Trust.

We are going to send it together with other complains to the OCC and FINRA.

My email is: Prichardballey71@***.com

Below is the proof of her email should they deny it later. Please do not put your hard earned money with Edward Jones.

Sincerley,

Aileen Aranzamendez-Large

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User's recommendation: Do not put your money with Edward Jones Trust

About

Summary

Edward Jones is a leader in the financial services industry. The company has served nearly 7 million investor customers so far. Operating as the Jones Financial Companies subsidiary with the headquarters based in St. Louis, Missouri, the company has been in the market since 1922. Edward Jones maintains 16,000 offices throughout the United States and Canada. In 1998, the company expanded its operations to England. Among the products offered by the company are securities and insurance policies, mutual funds and a range of investment banking services. Edward Jones operates a television studio which enables live interviews with the company's leaders, market strategists and equity analysts.

Edward Jones reviews and complaints

Edward Jones is ranked 661 out of 3886 in Financial Services category

Area Served

USA

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